Shipping

  1. Metro Delivery – Includes Sydney, Canberra, Melbourne, Brisbane and Perth Metropolitan areas as defined in postcode submission at the checkout
  2. Regional delivery – All areas outside Metro Delivery zones on Australian mainland including Tasmania.
  3. All deliveries will be made during business hours Monday – Friday
  4. Orders placed on weekends or Public Holidays will be processed the next business day
  5. Orders placed against P.O. Boxes will not be shipped
  6. We endeavour to have all deliveries completed within 7 business days from date of order processing. This is dependent on your location
  7. Payment methods accepted are;
    • Paypal
    • Visa
    • Mastercard
  8. Prices quoted on this website are inclusive of GST
  9. We will use our preferred carriers for all deliveries
  10. All goods will require a signature on receipt
  11. Please provide an alternate delivery address if you will not be home to sign on receipt of goods to avoid delays

 

Returns

Return Policy

  1. This Return Policy applies to the return of Goods by a Customer for reasons other than defect or a breach of statutory warranty. For returns of Goods due to a defect or a breach of statutory warranty, refer to the Claims Policy below.
  2. A customer who wishes to return a Good or Goods ordered from Linear Medical, including a Customer who has ordered Goods in error, must notify Linear Medical within 48 hours of delivery and obtain an RA number (return advice)
  3. All returned goods must be sent to the following address:
    • CHS C/O Ice House Logistics Door 16, 67 Templar Road Erskine Park NSW 2759
  4. Linear Medical will accept a return of Goods for credit where the following criteria has been met:
    • the Customer has obtained from Linear Medical an RA number;
    • the RA number accompanies the Goods being returned for credit and is prominently displayed on the external return packaging. Any Good received by Linear Medical without an RA number will be destroyed by Linear Medical and no credit will be issued;
    • the Goods are returned within 10 business days of delivery and no more than 5 business days after the RA number is issued;
    • the Goods must be returned in the condition in which they were shipped to the Customer, including that the Goods must be sealed in the original cartons to protect against transit damage, and must be in a saleable condition; and
    • at Linear Medical’s request, the Customer must provide reasonable evidence to demonstrate that the Goods have been stored in accordance with any instructions or technical information relating to the storage or stability of Goods that were supplied with the Goods; and
  5. The Customer pays for the return of the Goods which will be arranged by Linear Medical using contracted couriers unless in advance of the transport commencing, suitable alternative transport arrangements by the customer are made and agreed to by Linear Medical in writing. Linear Medical may charge a re-stocking fee of 15% of the price of the returned Goods. This fee is a reasonable pre-estimation of the loss incurred by Linear Medical to process and re-stock the Goods which are the subject of the return.

Claims Policy

  1. This Claims Policy relates to all claims made in relation to Goods.
  2. All claims must be made to Linear Medical’s Customer Service Department in writing.
  3. In respect of claims that Goods manufactured or distributed by Linear Medical are defective or breach a statutory warranty under the Australian Consumer Law:
    • upon delivery of the Good(s) at Linear Medical’s premises or, if Linear Medical agrees in writing, photographic evidence of the Good(s) being provided to Linear Medical, a Linear Medical Quality Assurance representative will inspect and assess all Goods to verify the claim; and
    • if the claim is established, Linear Medical’s liability will be as set out in the terms and conditions applicable to the order placed by the Customer.
  4. In respect of claims that Goods have been incorrectly supplied, if Linear Medical is satisfied that Goods have been incorrectly supplied, Linear Medical will, at its sole discretion:
    • issue a credit note to the Customer upon Linear Medical receiving the incorrectly supplied or damaged Goods from the Customer; or
    • replace the Goods with the correct Goods.
  5. In respect of claims that Goods have been lost in transit or short delivered, Linear Medical will undertake verification against delivery/receipt documentation maintained by Linear Medical’s carriers. Where Linear Medical is satisfied that the Goods are proven to have been undelivered, Linear Medical will, at its discretion issue a credit note to the Customer and/or re-deliver the Goods.
  6. In respect of claims for credit based on incorrect pricing of the Goods or other Linear Medical charges in an invoice, such claims must be made to Linear Medical within 30 days of delivery of the Goods.